03experience
2022
NEW WORK SCOUT
Trends and experiences in other companies
Find, understand and share New Work trends in the industry
2021
CUSTOMER EXPERIENCE
Heidelberg Service
Drive development of Customer Experience Management for relevant touchpoints
2019
NEW WORK
for Heidelberg Digital Unit
Set up a new, agile, open working environment for a startup with 100 people
2020
PROCESS MINING
How to become an eCommerce Company
Digitally visualize as-is processes, benchmark with ideal workflows and adjust them to best performing
2017
BUSINESS INTEGRATION
CRM integration of a business unit
Integrate sales-opportunity processes of acquired partner into company standard.
2018
MACHINE DATA
predictive maintenance
Improve data quality to ensure a harmonized view on machine data for customers, service an sales.
2016
GLOBAL STANDARDS
New global SAP template
Create business blueprint for global sales and service processes, based on a best practice analysis.
PORTFOLIO
Jetzt sind wir dran
Lasst uns Arbeit so gestalten, dass sie uns nicht krank macht,
sondern Sinn.
Karsten Franz - New Work