KF profile2.jpg

I'm

Karsten

Franz.culture is key

Head of New Work
Head of Customer Experience
Senior Manager Digital Innovation

01 PROFESSIONAL

MY KNOWLEDGE LEVEL IN TOOLS

PROJECT MANAGEMENT

DESIGN THINKING

SCRUM

VISUALISATION

PROCESS MINING

NEW WORK

CHANGE MANAGEMENT

The functions of the best tools come alive in the hands of people, who are motivated to use them with rhyme and reason...

 

02 PORTFOLIO

MY LATEST WORK. SEE MORE >

03 Experience

2021

CUSTOMER EXPERIENCE

Heidelberg Service
Drive development of Customer Experience Management for relevant touchpoints

2020

PROCESS MINING

How to become an eCommerce Company

Digitally visualise as-is processes, benchmark with ideal workflows and adjust them to best performing

2019

NEW WORK

for Heidelberg Digital Unit
Set up a new, agile, open working environment  for a startup with 100 people

2017

BUSINESS INTEGRATION

CRM integration of a business unit 

Integrate sales-opportunity processes of acquired partner into company standard. 

2018

MACHINE DATA

Predictive Maintenance

Improve data quality to ensure a harmonised view on  machine data for customers, service an sales. 

2016

GLOBAL STANDARDS

New global SAP template

Create business blueprint for global sales and service processes, based on a best practice analysis. 

 
 
 
  • Weißes Xing
  • White LinkedIn Icon
  • White Instagram Icon

© 2021 by Karsten Franz