I'm
Karsten
Franz.culture is key
Head of New Work
Head of Customer Experience
Senior Manager Digital Innovation
01 PROFESSIONAL
MY KNOWLEDGE LEVEL IN TOOLS
PROJECT MANAGEMENT
DESIGN THINKING
SCRUM
VISUALISATION
PROCESS MINING
NEW WORK
CHANGE MANAGEMENT
The functions of the best tools come alive in the hands of people, who are motivated to use them with rhyme and reason...
02 PORTFOLIO
MY LATEST WORK. SEE MORE >
03 Experience
2021
CUSTOMER EXPERIENCE
Heidelberg Service
Drive development of Customer Experience Management for relevant touchpoints
2020
PROCESS MINING
How to become an eCommerce Company
Digitally visualise as-is processes, benchmark with ideal workflows and adjust them to best performing
2019
NEW WORK
for Heidelberg Digital Unit
Set up a new, agile, open working environment for a startup with 100 people
2017
BUSINESS INTEGRATION
CRM integration of a business unit
Integrate sales-opportunity processes of acquired partner into company standard.
2018
MACHINE DATA
Predictive Maintenance
Improve data quality to ensure a harmonised view on machine data for customers, service an sales.
2016
GLOBAL STANDARDS
New global SAP template
Create business blueprint for global sales and service processes, based on a best practice analysis.
