Franz.culture is key
Head of New Work
Head of Customer Experience
Senior Manager Digital Innovation
MY KNOWLEDGE LEVEL IN TOOLS
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Drive development of Customer Experience Management for relevant touchpoints
How to become an eCommerce Company
Digitally visualise as-is processes, benchmark with ideal workflows and adjust them to best performing
for Heidelberg Digital Unit
Set up a new, agile, open working environment for a startup with 100 people
CRM integration of a business unit
Integrate sales-opportunity processes of acquired partner into company standard.
Improve data quality to ensure a harmonised view on machine data for customers, service an sales.
New global SAP template
Create business blueprint for global sales and service processes, based on a best practice analysis.